Home Technical CommunicationIn the AI era, quality structured information isn't obsolete — it's the essential data on which to train your implementation to avoid hallucinations that erode trust or drive customers to your competitors.HikingI first started really to enjoy hiking and backpacking when I lived in Denver after college. Currently, I'm chipping away at the Appalachian Trail one section hike at a time.ResumeHands-on people leader, content engineer, and technical writer with deep expertise in DITA structured authoring, content models, metadata, and docs-as-code content workflows. Led operational and content transformation from a couple dozen intermittently updated PDFs for agents to a continuously maintained self-service ecosystem of 6500 articles with annual case deflection savings of $10.8 million.