Home Technical CommunicationIn the AI era, quality structured information isn't obsolete — it's the essential data on which to train your implementation to avoid hallucinations that erode trust or drive customers to your competitors.HikingI first started really to enjoy hiking and backpacking when I lived in Denver after college. Currently, I'm chipping away at the Appalachian Trail one section hike at a time.ResumeHands-on technical communications manager with seven years experience leading technical writing strategy and operations for a 5000-person SaaS enterprise. Successfully developed and managed a high-performing team of technical writers; the documentation pipeline, processes, and standards; and documentation tech stack. Transformed technical communications from intermittently updated PDFs into a continuously maintained ecosystem of 6500 articles that improved customer satisfaction and resulted in annual case deflection savings of $10.8 million.